Returns & cancellation

Arrange a return or cancellation

Contact us through our contact form or phone number with your order number and the item concerned. Tell us clearly if you wish to cancel. Contacting us helps us arrange the return; it does not remove your statutory cancellation rights.

Changing your mind — online goods orders

For most goods bought online, UK consumer law allows you to notify us of cancellation within 14 days after receiving the goods. You then have a further 14 days after notifying us to send them back. You can also notify us before delivery.

You may inspect goods as you would in a shop. Where permitted by law, a refund may be reduced for loss in value caused by handling beyond what is needed to establish the goods’ nature, characteristics and functioning.

Some statutory exceptions apply, including goods made to your specifications or clearly personalised. An ordinary size or colour choice or a standard special-order model does not automatically remove your cancellation rights. Any applicable exception must be explained before purchase.

Return postage & refunds

You pay return postage for a change-of-mind return. You are not responsible for return postage where the item is faulty; contact the shop to arrange this.

For an eligible online cancellation, we refund the goods and the original least-expensive standard delivery charge. Any extra paid for an upgraded delivery service is not included. Refunds are made using the original payment method unless agreed otherwise, without a refund fee, within 14 days after we receive the goods back or evidence of their return, whichever is earlier.

Faulty, incorrect or misdescribed goods

Your rights under the Consumer Rights Act 2015 are separate from change-of-mind cancellation. Where its conditions apply, you have a short-term right to reject faulty goods within 30 days, and may be entitled to repair, replacement or a refund afterwards. Contact us for the appropriate remedy; supplier warranties do not replace these rights.

In-store purchases & workshop bookings

The automatic online-goods cooling-off period does not generally apply to an in-store change-of-mind purchase. Contact us to discuss the return. Faulty-goods rights still apply. Contact us promptly to change or cancel a workshop booking; any service-specific terms must be agreed before work begins.

Contact the shop

For help, use our contact form or call 07379 204699. Our address is 2-24 Mill Street, Kirkcaldy, KY1 1ST. We are open Monday to Saturday, 9am–5pm.